Terms and conditions
Terms and conditions apply to www.annaandlouis.com (the “Website”) which is operated by Anna and Louis Ltd, a company registered in England with registered number 10073024 and registered office at Linear House, Peyton Pl, Greenwich, London SE10 8RS.
Anna and Louis Ltd. allows 24 months for individuals to have a right to complain.
Anna and Louis Ltd. sells online Spanish Baby and Children’s clothes.
For the purposes of these Conditions, “you” shall be the person accessing the Website and “we” or “us” refers to Anna and Louis Ltd..
By accessing the Website you agree to accept the Conditions. If you do not agree with the Conditions, you should not use or access the Website.
PAYMENTS
Anna and Louis Ltd. will process payment for any card transaction immediately. However please note that it may take up to 3 - 5 working days to reflect on your account, depending on the card issuer.
All payments are managed, checked and SECURED via PayPal or ELAVON. If there is a problem with your payment, we reserve the right to hold or cancel your order before contacting you regarding the matter.
CREDIT CARD with SHOPIFY
Anna and Louis Ltd.’s payment is powered by SHOPIFY in order to guarantee a secure shopping experience. The data is entered in a secure page and transmitted SSL-encrypted.
Anna and Louis Ltd. sells only clothes and complements. It does not sell Elavon prohibited goods and services.
PAYPAL
You can also use PAYPAL system for payments. PayPal uses the 3.0 Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits, the highest level commercially available. It is secure and will use your card details for the purposes of the transaction only. PayPal will not hold your data, unless you are already a PayPal customer. None of your data will transit through or be kept on the Anna & Louis website.
Please see PayPal security for more information. In the unlikely event that a third party accesses your data while you are ordering from the Anna & Louis website, we cannot be held liable for any loss you may suffer. Please be aware that PayPal conducts fraud checks in relation to each transaction.
Legal information:
Anna and Louis Ltd.
Linear House, Peyton Pl, Greenwich, London SE10 8RS
DELIVERY AND RETURN
Delivery
Stock permitting, all orders are dispatched the same day it is placed, Monday-Friday. If for any reason any item is out of stock we will contact you as soon as possible.
All deliveries will require a signature.
Shipping cost
Will be calculated at the end based on the buyer’s location.
- Under Distance Selling Regulations, you have the right to cancel your order at any time before the delivery of the goods or within 14 business days of delivery.
- Order in Uk takes 1 to 3 working dates.
- Order from EU takes 5 working days
- Order to the rest of the world normally takes 7 working days.
Returns
We hope that you will love the items you buy from Anna & Louis. However, if for any reason you wish to return an item, you can do so within 14 days of delivery and we will aim to refund the cost of the returned goods within 5 business days of receipt by Anna & Louis
We don’t operate an exchange policy so, if you wish to exchange an item, please simply return it to us and place a new order for the replacement item.
Original delivery charges will not be refunded for returned items. Where an order qualified for free UK delivery, our delivery charge will be deducted from the amount refunded unless the remaining amount of the order, after the refund, remains above £75.
Returned items must be as new, in the original packaging and with any tags still attached. We will not be able to refund any items that we believe have been worn or are not faulty.
To return an item, please email hello@annaandlouis.com stating which items you are returning.
Faulty items
In the unfortunate circumstances where an item is wrongly delivered, has a manufacturing fault or is damaged during delivery, we will refund your order. Please note that you will still need to follow our returns process and we will need to be sure that the goods have not been damaged after delivery or otherwise misused. Contact us: hello@annaandlouis.com.
PRIVACY POLICY
Privacy Notice
This privacy notice discloses the privacy practices for annaandlouis.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
The information We collect
This notice applies to all information collected or submitted on the Anna and Louis Boutique website. On some pages, you can order products and make requests. The types of personal information collected at these pages are:
- Name
- Address
- E-mail address
- Phone number
How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Our Commitment to Data Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline by https. We DO NOT COLLECT sensitive information (such as credit card data).
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How to Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by emailing hello@annaandlouis.com. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please send us an e-mail at hello@annaandlouis.com.
If you feel that we are not abiding by this privacy policy, you can contact us:
hello@annaandlouis.com, Linear House, Peyton Pl, Greenwich, London SE10 8RS